Everything You Need to Know
Find answers to common questions about your stay, amenities, check-in, policies, and more for a standardized experience you can trust.
Helpful Booking Info
General Booking Questions
How do I book the property?
You can book directly through our website or the platform where the listing is hosted, such as Airbnb or Vrbo.
What payment methods do you accept?
We accept major credit cards and payments processed via Stripe through this booking site.
Can I cancel my reservation? What is your cancellation policy?
Our cancellation policy is [insert policy, e.g., free cancellation up to 7 days before check-in]. Please refer to your booking confirmation for full details.
Are there any additional fees?
Additional fees may include a cleaning fee, pet fee (if applicable), and local taxes. These are listed during the booking process.
How do I get my booking confirmation?
Once your reservation is confirmed, you will receive a booking confirmation email at the address provided during booking. This email includes your reservation details, check-in instructions, and any necessary access information. If you don't see the confirmation in your inbox, check your spam or junk folder.
Helpful Tips & Info
Check-in and Check-out
What time is check-in and check-out?
Check-in is at [time], and check-out is at [time]. Early check-in or late check-out may be available upon request.
How do I check in to the property?
Check-in instructions, including access details, will be sent to you via email or your booking platform before your arrival. If the property has a smart lock or keyless entry, you will receive a code.
Who do I contact if I have issues during check-in or check-out?
If you encounter any issues, please contact [property manager/contact info] for assistance.
Can I request an early check-in or late check-out?
Early check-in and late check-out requests are subject to availability. Please contact us [insert timeframe, e.g., 24 hours before] your arrival/departure to check availability and possible fees.
How do I check out?
Simply follow the check-out instructions provided in your welcome message or guidebook. Ensure all doors are locked, return keys (if applicable), and follow any cleaning guidelines.
Everything You Need
During Your Stay
What should I do if I have an issue with the property during my stay?
Please contact us immediately at [property manager/contact info] for any issues such as maintenance, Wi-Fi problems, or unexpected concerns. We will address your request as quickly as possible.
Is there housekeeping during my stay?
Housekeeping is available upon request for an additional fee.
Can I extend my stay?
Extensions are subject to availability. Please contact us as soon as possible to arrange this.
What’s the best way to reach you during my stay?
You can reach us 24/7 via phone or email at [contact details].
Are extra towels, linens, or toiletries provided?
Yes, we provide [list of available items].
Have a question?
Send us a Message
Send us a message and we’ll be in touch.
